Refund & Cancellation Policy
Version 1.0 · Last updated 26 Sep 2026 · Version history ·
Contents
THE SHORT VERSION
- Cancel anytimeIn Me › Plan. The reason is optional.
- You keep Plus until the endOf the period you paid for. Nothing is deleted.
- 7-day refund on your first paymentIf Plus isn’t for you.
- Never a fee to applyScholarship applications are always free here.
A plain-language summary. If it differs from the full text below, the full text applies.
Cancelling
Cancel anytime in Me › Plan. Plus stays active until the end of the month you’ve paid for, then your account moves to the free plan. Your documents, drafts and applications aren’t deleted.
Refunds
If you’re not happy with your first Plus payment, ask for a refund within 7 days (use Help & support in the app (Me › Help & support)) and we’ll refund it in full.
After that, payments aren’t refunded except where we charged you by mistake, the service didn’t work as described, or the law requires it. Refunds go back to the original payment method and usually arrive within 5–10 working days, depending on your bank.
Failed payments
If a renewal fails, we’ll try again over the next few days and tell you in the app and by email. You keep Plus for a 3-day grace period while you update your payment method.
Price changes
We’ll tell you at least 30 days before a price change affects your subscription. You can cancel before it takes effect.
Plus earned through referrals
Plus earned through the referral programme is free, lasts 12 months and has no cash value, so there’s nothing to refund. If you’re already paying, the free months are added after your paid period.
Version history
- v1.026 Sep 2026First published version